Meter Upgrade and Telemetry Installation Update 9 April 2021

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WMI has completed the installation of new meters and telemetry units at eligible outlets.

Mechanical flow meters 80mm and above have been replaced with Siemens Mag8000 flow meters and a telemetry pole. The Datacall telemetry system will provide real-time data to assist with your water and irrigation management.

Eight radio towers (8m poles) have been installed, one in Buronga, two in Curlwaa and five in Coomealla.  These towers pick up the radio signals from the telemetry units and on send them to the computer server.

The first testing phase of the system is complete.  Firmware upgrades for both meters and telemetry will be rolled out during the first weeks of May 2021.  You may notice our technical contractors in the field during this time.

The second phase of testing will follow to complete the project.

 

WMI METERING & TELEMETRY PROJECT

QUESTIONS AND ANSWERS

 

Q: When will my new meter be installed?

Mechanical flow meters 80mm and above will be replaced with new Siemens Mag8000 flow meters as follows:-

Coomealla: September 2019 to March 2020 – complete

Curlwaa: April 2020 to August 2020 – complete

Buronga: September 2020 – complete

You can access the meter readings as soon as it is installed and tested.

 

Q: When will the telemetry system be installed?

Eight radio towers were installed during August 2019.

Individual meter telemetry poles will be installed with the new meters as follows:-

Coomealla: September 2019 to March 2020 – complete

Curlwaa: April 2020 to August 2020 – complete

Buronga: September 2020 – complete

 

Q: When will I have real-time access to my water usage?

We expect to provide real-time data to your outlet once all system and communication testing is complete. Remember this is a totally new system which will require technical expertise and thorough testing of the whole system before being used. In the meantime, the meters should be manually read as normal.

 

Q: How much will it cost me?

There is no additional cost for the new meter and telemetry system as these works are being funded by the Asset Replacement Fund and General Reserves.

It is the customer’s responsibility to keep outlets clear of weeds/plants, rubbish or covers and safe for WMI access.  WMI may charge for the cost of doing this if not undertaken by the customer.

 

Q: Do I need to do anything before installation?

Ensure your outlet is clear and free from weeds, plants, rubbish, covers or surrounds. If not WMI may charge customers to undertake this additional work.

WMI staff will be in contact with each eligible customer prior to scheduling works.

 

Q: Do I need to do anything after installation?

Your new meter is ready for use, but online access can only be granted once the whole system has passed its contractual tests.

Meter changeover documentation will be provided as well as a quick start user guide for the new Siemens Magmeter 8000.

Click here to download the quick start guide.

 

Q: Who do I call if I have more questions, or experience problems with the new system?

Please call the WMI Office during business hours on 5027 4953;

or

call the Availability Officer (24/7) on 0428 596 428 for urgent or emergency enquiries.

 

 

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